Refund and Returns Policy
At comstar IPTV we want to ensure that you are 100% happy with your purchase. If you have any technical or sales issues, do not hesitate to contact us. In case our technical support not solved your issue within 10 business days you’re able to get a full refund. we want to make things right and we assure our services are very stable in most cases and you will not face issues that we can’t solve. A refund will cover you in any case if the issue comes from our technical side.
You will not be able to get a refund in the following cases:
–You will not be approved for a refund if the issue is not on our technical side (it is coming from your side, a device that you use, or a bad internet connection in your country or area) or if any other possibility that does not include our technical possibilities.
-You will not be approved to get a refund in any case if you violate our terms and conditions and your account is suspended.
-You will not be approved to get a full refund if you used our services for a while, and for example in any case, if you have a subscription of 12 or fewer months and after 8 months of perfect service used you’re facing technical issue in our side that we can’t solve it in 10 days ( and you’re not able to use the rest subscription purchased from us because the issue) in this case you’ll be able to have a partial refund for the rest subscription period that you can’t use.
-You will not be approved for a refund if you fill in the ordering form with wrong connection information like (the wrong Mac address, also once a subscription is activated for a device there is no chance to change devices because the previous device was already activated as you required, and you will not be able to access refund if you did this or you simply want to activate another device you need to buy a new subscription with us without refund for your previous purchase, so to prevent that when you make a subscription with us sure you fill the correct information, and be sure what device you want to connect. Only devices and applications which use the M3U playlist can be switched with the same subscription ( devices which require MAC code to connect are not able to be switched with other devices, subscription is strictly activated for that MAC.)
If you think you’re able to get a refund follow the steps:
Also, note that we make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 21-30 days for the refund to reflect in your bank account/card.
Once you requested a refund you can’t subscribe again to our service at any time in the future
Requesting a Refund
Follow the steps below to get your refund request sent to us:
1– use the contact form to request a refund.
2- use the same email address you use to buy our services.
3- include your invoice number and your Mac code in case you use a device with Mac.
Important information once you subscribe with us it is considered you agree with our refund policy, terms, and condition, even if you missed reading this, our policy is very strict and impartially correct, we carefully respect our clients and we expect the same thing, so when you subscribe with us you agreed our conditions.
